FAQ's

Renting can often be confusing, especially if you've never rented before. With that in mind we've put together a basic list of commonly asked questions.

Q - When should I reserve my rentals?
A - We recommend booking as soon as possible once you know the date of your event. It is best to book several months in advance (especially in the summer); however, we will always do our best to accommodate any last minute bookings.

Q - What do I need to reserve any rentals?
A - We will require a 30% non-refundable deposit to guarantee your order, as well as a valid Visa or Mastercard imprint to be on file for the duration of the rental.

Q - What is the cancellation policy?
A - If you cancel any rental items or your entire rental order any time before 15 days prior to your event date, you will lose your 30% non-refundable deposit. However, you may adjust your original quantity by a 30% maximum, providing you let us know by your deadline (15 days prior to your event date). Unfortunately no adjustment or cancellation will be accepted past your deadline, and the full charges will still be applied.

Q - When do I have to pay the final balance?
A - If you are picking the items up, then the final payment would be due that day. However if you have booked delivery or arranged for someone else to pick up on your behalf, we would require the final payment at least 2 weeks before your event date.  

Q - When do I pick up and return the rental items?
A - The rental price of each item is based on a one day rental or a weekend rental. Therefore, if you pick up on Saturday the rental would be due back on Monday before 1:00 pm. Weekend and long term rentals are available. Please inquire when booking.

Q - What happens if I return the items late?
A - If you return the items one day late you would be charged an additional day's rental. If you return them first thing the next morning, we may make an exception, based on the demand of the rental.

Q - Do you offer delivery and pick up?
A - Delivery and Pick up are available. The charge is based on location, accessibility and is available for ground floor only. Please inquire for rates.

Q - Do you set up the rental items if I book delivery?
A - We will set up and take down tents, tent walls, dance floors, staging and some chandeliers. If you need our set up/tear down service please inquire about our fees. Otherwise set up and fold down of tables and chairs is the customer's responsibility.

Q - Does the linen need to be washed before I return them?
A - No, but please shake linen free of any table scraps, confetti, etc. We do charge for removal of candlewax, ink stains and crayon. Any linen with staples, nails, burns etc will be charged full replacement cost.

Q - Do the plates, cutlery and glasses need to be washed before I return them?
A - For health concerns all china, platters, chafing dishes must be rinsed off completely free of food. There will be a cleaning fee on your contract. When all the china is rinsed free of food before it is returned, we will refund your cleaning fee. The flatware and glasses do not need to be rinsed. Just empty the glasses of liquid and place them back in their provided crates or boxes.

Q - What happens if I break a glass, plate etc? Is there insurance?
A - Unfortunately we do not offer insurance in case of breakage. If an item is broken or chipped we will charge a replacement fee on each item. This charge will vary depending on the item. If you have any missing items we will allow you a couple of days to locate this item before we charge you.

If you have any questions which are not covered here, please do not hesitate to give us a call.