We would like to help you to reach a successful even by avoiding future disappointments. Below are some answers to most common concerns when renting. Please take the time and read our policy carefully.

1. PRICING: All rentals are per day unless prior arrangements have been made.
2. RESERVATION AND FINAL PAYMENT: 30% NON REFUNDABLE deposit per item at time of booking is required to guarantee your reservation.
   Final payment as well as all rental confirmation must be made at least one week prior to the event day. During season it is very difficult for us to make last minute changes. Payments can be mad by CASH, VISA, MASTERCARD OR PERSONAL CHEQUE WITH PROPER ID AND CREDIT CARD NUMBER.
3. SECURITY DEPOSIT:  A security deposit is required on all orders either in the form of a valid credit card (VISA OR MASTERCARD) imprint or cash deposit (determined by managerial staff) on value of order. Outstanding balances will be cleared in your credit card. Please don't feel offended when asked for a VISA or MC imprint as security deposit, this is a routing policy as per The American/Canadian Rental Association. We reserve the right of enforcing this routine policy, based on past experiences.
4. BROKEN, DAMAGED OR MISSING ITEMS: Rental prices DO NOT cover damaged or missing items. Security of equipment is the responsibility of the client. Damages resulting from fire, theft, vandalism are the responsibility of the client. On site security can be arranged with advance notice for an additional charge.
   Please be sure that all equipment is secured, dry and protected while it is in your possession; broken, damaged or missing items as well as all packaging containers will be charged replacement costs.
   We do encourage customers to check their orders upon pick-up or immediately when delivered. Please take the time and check your order completely to make sure you are receiving all items listed on your contract IT'S YOUR RIGHT! And ... you will be asked to sign the contact.
   We do our best to make sure your order is accurately packaged. If you find any discrepancy, please advise us immediately.
5. DELIVERY & PICK UP:
   Delivery and pick-up is available, please inquire about our rates. Delivery rates are based on drop off accessible to our truck tailgate (curb side, driveways, garage). ORDERS WILL BE DELIVERED TO GROUND LEVEL ONLY, additional charges will be applied if equipment is to be carried up or down stairs, on elevators or more that 100 feet distance.
   Should you require delivery beyond our truck tailgate or set-up and take down of tables and chairs, please request a quote prior to delivery date.
   When a MARQUEE is to be set-up, we would ask that you please prepare the area the day before INCLUDING MOWING THE LAWN.
   All delivery times will be given a day notice. As there are many deliveries in a day, it is not always possible to give exact delivery time.
   Deliveries and pick-ups will be done between 8:00 am and 6:pm from Monday through Friday and between 8:00 am and 5:00pm on Saturday. Should you have special delivery request, please contact us and we will do our best to accommodate your needs.
   Before and after hour deliveries and pick-ups subject to an additional fee.
6. RETURN OF RENTALS: All equipment remains with customer from the time of pick-up/delivery until the items are returned to WESTMINSTER PARTY & TENT RENTALS LTD.
   Tables and chairs should be folded down, stacked and ready for pick-up. Plates, and flatware should be rinsed off completely free of food and repackaged in the same containers they were received.
   All linen should be shaken, free of food, confetti and dry to prevent mildew.
   On return of rentals we do a complete check on all equipment. Again, do not feel offended, this is a regular routine we exercise all the time.

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